wen63 Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by wen63 ("wen63," "we," "us," "our"), the operator of the online casino platform accessible at wen63.club. This Policy describes how wen63 collects, processes, stores, shares, and protects the personal information of individuals ("you," "your," "data subject") who access or use the wen63 platform, including registered players, visitors, and individuals who contact us for support.

This Policy applies to all personal data collected through the wen63 website, mobile-optimised web interface, customer support channels, and any other touchpoint through which wen63 interacts with you. It should be read alongside the wen63 Terms & Conditions, which govern your use of the platform as a whole.

By registering an account on wen63, making a deposit, or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

2 Legal Basis for Processing

wen63 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity. Processing is necessary for the performance of the contract between you and wen63 — specifically, to register your account, process deposits and withdrawals in Philippine Peso, provide access to games, and deliver customer support.
• Legal Obligation. Processing is required to comply with obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws — including identity verification (KYC) and transaction monitoring.
• Legitimate Interest. Processing is necessary for wen63's legitimate interests where these are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and service improvement.
• Consent. Where processing is not covered by the bases above — such as sending you promotional communications — wen63 will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

3 Personal Data We Collect

The categories of personal data wen63 collects about you are described below. Collection occurs at registration, during ongoing platform use, and through your interactions with our support team.

wen63 does not intentionally collect special categories of sensitive personal data (such as health, religion, or political affiliation) unless you voluntarily provide such information in a support interaction.

4 How We Use Your Personal Data

wen63 uses your personal data solely for the purposes for which it was collected and for compatible purposes as described below:

• Account Management. Creating and maintaining your wen63 account, verifying your identity and eligibility, and managing your account settings and preferences.
• Transaction Processing. Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank in Philippine Peso, and maintaining accurate transaction records.
• Regulatory Compliance. Fulfilling obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws — including filing suspicious transaction reports where required by AMLA.
• Fraud Prevention and Security. Detecting and preventing fraudulent activity, unauthorized account access, money laundering, and abuse of platform features, including bonus fraud.
• Responsible Gaming. Monitoring gaming patterns to identify potential problem gambling behaviours and to administer self-exclusion, cooling-off, and deposit limit tools as requested by players.
• Customer Support. Responding to account queries, payment disputes, technical issues, and complaints submitted through our support channels.
• Platform Improvement. Analysing aggregated and anonymised usage data to improve the wen63 gaming experience, identify popular games, and optimise platform performance for Philippine network conditions.
• Promotional Communications. Sending you relevant bonus offers, game announcements, and promotional updates — only where you have provided consent or where permitted by law. You may unsubscribe at any time.

5 Cookies and Tracking Technologies

wen63 uses cookies and similar web tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device by your browser when you visit a website. wen63 uses the following categories of cookies:

• Strictly Necessary Cookies. These are essential to the functioning of the wen63 platform. They enable login session management, security features, and fraud prevention. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies. These collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and which games are most popular. This information is used to improve platform performance and user experience.
• Functional Cookies. These remember your preferences — such as your preferred language, last-played games, and display settings — so you do not have to re-enter them on every visit.
• Security Cookies. These support our fraud detection and account security systems by helping identify unusual login behaviour or access from unexpected devices or locations.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the wen63 platform, but may affect the availability of certain convenience features. wen63 does not use third-party advertising cookies or behavioural tracking for commercial advertising purposes.

6 Sharing Your Personal Data

wen63 does not sell or rent personal data to any third party. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers. We share payment-related data with GCash (Globe Fintech Innovations), PayMaya (Maya Philippines), BPI, BDO, and Metrobank as required to process your transactions. These providers are bound by their own privacy policies and Philippine financial regulation.
• KYC and Identity Verification Providers. Identity document verification may be processed by a third-party KYC technology provider under a data processing agreement with wen63. These providers process data on our behalf and are prohibited from using it for any other purpose.
• Regulatory Authorities. We are legally required to share certain data with PAGCOR and, where applicable, the Anti-Money Laundering Council (AMLC) of the Philippines. This includes suspicious transaction reporting under AMLA.
• Game Content Providers. Live dealer and RNG game providers may receive limited session data (game type, wager amounts, outcomes) for game integrity and audit purposes. These providers do not receive personal identification data beyond what is required for fair play verification.
• Legal and Law Enforcement. We may disclose personal data where required to do so by court order, subpoena, or lawful request from a competent Philippine authority.
• Business Transfers. In the event of a merger, acquisition, or transfer of the wen63 platform, your data may be transferred to the successor entity, subject to equivalent data protection commitments.

7 Data Retention

wen63 retains your personal data for as long as your account is active and for as long as is necessary to fulfil the purposes described in this Policy. Specific retention periods are set based on the nature of the data and the regulatory requirements applicable to it:

• Account and Identity Data. Retained for the duration of your account plus a minimum of 5 years after account closure, consistent with PAGCOR and AMLA record-keeping requirements.
• Transaction Records. Retained for a minimum of 5 years from the date of each transaction, as required under the Anti-Money Laundering Act.
• KYC Documents. Retained for a minimum of 5 years after account closure or the last transaction, whichever is later.
• Gaming Activity Logs. Retained for a minimum of 2 years from the date of each session, for audit, dispute resolution, and responsible gaming purposes.
• Support Communications. Retained for 2 years from the date of the interaction, or longer where the subject matter involves an unresolved dispute or regulatory inquiry.
• Marketing Consent Records. Retained for the duration of your account or until consent is withdrawn, whichever is earlier.

When personal data is no longer required for any lawful purpose, wen63 will securely delete or anonymise it in accordance with industry best practices.

8 Data Security Measures

wen63 implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:

• TLS 1.3 encryption for all data in transit between your device and wen63 servers.
• AES-256 encryption for sensitive data stored in our databases, including payment identifiers and KYC document files.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their role.
• Multi-factor authentication required for all wen63 staff accessing production systems containing personal data.
• Regular penetration testing and security audits conducted by independent security specialists.
• Intrusion detection systems and 24/7 monitoring of platform infrastructure for anomalous activity.
• Secure, geographically redundant data storage with regular encrypted backups.
• Staff privacy and data security training as a mandatory component of onboarding and annual compliance programmes.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wen63. You may exercise any of these rights by contacting our Data Protection Officer at [email protected]:

wen63 will respond to all data subject rights requests within 30 calendar days. Where the request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, with notice to you.

10 Children's and Underage Persons' Privacy

The wen63 platform is strictly intended for persons who are 21 years of age or older. wen63 does not knowingly collect, process, or retain personal data from individuals under 21 years of age. This age threshold is the minimum legal age for casino-style gambling under PAGCOR regulations.

Age verification is a mandatory component of the wen63 registration process and the KYC procedure. Any account found, upon review, to belong to a person under 21 will be immediately closed. All personal data associated with that account will be deleted, except where retention is required by law.

11 Responsible Gaming Data Processing

wen63 processes gaming activity data as part of its responsible gaming obligations under PAGCOR regulations. This includes monitoring patterns of play for indicators of problem gambling behaviour — such as significantly increased deposit frequency, extended uninterrupted sessions, or rapid escalation of wager amounts.

Where such patterns are identified, wen63 may:

• Display responsible gaming prompts and resource information within the Platform.
• Proactively reach out to the player via their registered contact details to offer responsible gaming tools.
• In limited cases, temporarily restrict account access pending a responsible gaming check, as authorised under PAGCOR's player protection framework.

Responsible gaming-related processing is conducted in wen63's legitimate interest and in the public interest. Data processed in this context is handled with heightened confidentiality and is accessible only to authorised responsible gaming team members. This data is not used for marketing profiling or shared with third parties outside of regulatory reporting requirements.

If you have set up self-exclusion tools through your wen63 account, the data associated with your exclusion request is retained for the duration of the exclusion period and for a further 5 years thereafter for audit and compliance purposes — even if you request account closure. This is to prevent reinstatement of access during an active exclusion period.

12 Third-Party Links and Services

The wen63 platform may contain references to third-party services — for example, payment providers such as GCash and PayMaya. Once you leave the wen63 platform and access a third-party service, this Privacy Policy no longer applies. Each third-party service operates under its own privacy policy, and wen63 has no control over how those services collect or process your data.

wen63 is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to read the privacy policies of any third-party services you use in connection with your wen63 account — including your chosen payment provider — before sharing personal information with them.

13 Changes to This Privacy Policy

wen63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will notify you by email at your registered address and post a notice on the wen63 platform at least 14 days before the changes take effect.

Non-material changes — such as formatting updates, clarifications of existing language, or corrections of typographical errors — may be made without advance notice and will be effective immediately upon publication on this page.

The "Last Reviewed" date at the top of this Policy indicates when the most recent substantive review was completed. We encourage you to periodically check this page to stay informed about how wen63 protects your data. Your continued use of the Platform after a Policy update constitutes your acknowledgment of the revised version.

14 Contact and Data Protection Officer

wen63 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Data Privacy Act of 2012. If you have any questions about this Policy, wish to exercise your data subject rights, or wish to raise a data privacy concern, please contact us using the following details:

• Data Protection Officer / General Privacy Enquiries: [email protected]
• Responsible Gaming Data Queries: [email protected]
• Response Commitment: wen63 will acknowledge all privacy enquiries within 2 business days and provide a substantive response within 30 calendar days.
• Platform: wen63.club — for players in the Philippines only.